Busey hiring Customer Care Advisor | Summerlin/Fort Myers, FL in Fort Myers, Florida, United States | LinkedIn (2024)

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Customer Care Advisor | Summerlin/Fort Myers, FL Security verification Security verification Save job Welcome back Seniority level Employment type Job function Industries Similar jobs Customer Service Representative, Peaco*ck Customer Service Representative (Remote) Remote Customer Service Rep Up to 19/hour - No Degree Needed Customer Service Specialist OnDeck Customer Service Representative (Remote) Customer Relations Representative Call Center Representative Customer Service Representative (Remote) Entry Level Customer Service Manager Customer Relations Representative Customer Service Manager - Entry Level Customer Service Representative (Remote) Remote Customer Service Advocate - Virtual $17.50 - Equipment Provided eBay Customer Service Representative Customer Service Specialist Customer Service Representative (Remote) Customer Service Representative (Remote) Customer Service Specialist CUSTOMER SERVICE REP Customer Service Representative (Remote) Customer Service Representative - Remote - eviCore Customer Service Representative - Remote, AZ Customer Service Representative Customer Service rep Customer Service Representative Customer Service Manager (Entry Level) Customer Service Manager - Entry Level People also viewed Home-Based Reservation Agent Entry Level Customer Service Representative Airline Customer Service Agent Customer Service Representative Customer Service Representative - Immediate Start $25/hr - Customer Service Representative Customer Relations Representative CUSTOMER SERVICE REP Customer Service Agent Customer Service Specialist (30 hours/week) Looking for a job?

Busey hiring Customer Care Advisor | Summerlin/Fort Myers, FL in Fort Myers, Florida, United States | LinkedIn (2)

Customer Care Advisor | Summerlin/Fort Myers, FL

Busey Fort Myers, FL

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Busey Fort Myers, FL

2 weeks ago

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Position SummaryThe Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.

Duties & ResponsibilitiesSchedule

  • Monday-Friday 9am-6pm CST; possible Saturdays 8am-12pm

FULL TIME (40 HOURS/WEEK) OR PART TIME (UP TO 29 HOURS/WEEK) HOURS AVAILABLE

  • Ensure customer satisfaction and retention
  • Deliver technical, troubleshooting and service support via phone, chat and email
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Attend and participate in training sessions and team meetings
  • Ability to adapt to change and respond to all requests in a professional and positive manner
  • Maintain customer confidence and protect bank operations by keeping information confidential
  • Inform and refer customers when appropriate for products and services
  • Perform outbound calls to customers as needed to deliver exceptional service to our customers

Education & ExperienceKnowledge Of

  • Strong organizational skills
  • Basic knowledge of web browsers, digital offerings and products and services
  • Have or the ability to obtain Busey account with online/mobile banking

Ability To

  • Leverage strong interpersonal, written, and verbal communication skills
  • Analyze and solve problems efficiently and accurately
  • Maintain mental concentration and visual attention to detail
  • Effectively manage time
  • Express desire and show the willingness to assist customers and resolve issues
  • Able to work independently and in a fast-paced, team environment

Education And Training

  • Requires High School diploma
  • Requires knowledge of Microsoft Office
  • Previous banking experience preferred, but not required

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Banking

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